SetSales
The leading sales community in Northern Europe, supporting the industry with insights, learnings and networking.
11 - 50
Client Success Associate at SetSales
September 12
🏢 In-office - London
SetSales
The leading sales community in Northern Europe, supporting the industry with insights, learnings and networking.
11 - 50
Description
• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. • Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable. • Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. • Maintain accurate records of client interactions, contracts, and agreements using our CRM. • Providing daily support to sponsors to facilitate their registration through our internal management systems. • Building an internal knowledge base and helping with the onboarding of new clients. • Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
Requirements
• Take ownership of everything you do, be proactive and follow through on commitments. • Are well-organised, and detail-focused and display the ability to structure and prioritise their work. • Have acquired a bachelor’s or master’s degree with outstanding results. • Have a UK work permit. • Fast learning and competent with new systems. • Proficiency in CRM software and Google Docs Editors suite. • 2 years of experience in client management, account management, or customer success roles.
Benefits
• The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. • Travel opportunity: You will be joining our conferences overseas. • Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience • Attractive compensation package. • Gain a lot of new relationships with global industry leaders while growing your personal brand.
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