Darktrace
Helping around 8,800 organizations worldwide minimize cyber disruption.
Cyber security • Cyber defense • Information security • Intelligence • Information technology
1001 - 5000
Customer Success Manager
September 12
🏢 In-office - London
Darktrace
Helping around 8,800 organizations worldwide minimize cyber disruption.
Cyber security • Cyber defense • Information security • Intelligence • Information technology
1001 - 5000
Description
• Managing accounts across the UK&I customer base. • Driving adoption and outcomes leading to renewals, expansion, and advocacy. • Conducting business reviews with client executives to drive satisfaction and desired outcomes. • Identifying and nurturing upsell and cross-sell opportunities. • Ensuring customer success and facilitating subscription renewals. • Monitoring customer engagement to assess risk and improve account health. • Collaborating with Darktrace teams for better outcomes.
Requirements
• Experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive (Essential). • Comfort in working in a target driven environment (Essential).
Benefits
• 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service. • Additional birthday day off. • Salary sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution. • Optional BUPA private medical insurance for you and your immediate family. • Life assurance with a benefit of 4x your annual basic salary. • Employee Assistance Programme offering both online and telephone support and resources to you and your family. • Cycle to work scheme
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