Tech-enabled information services business powering the legal industry with intelligence, analytics and performance data
September 4
🔄 Hybrid – London
Tech-enabled information services business powering the legal industry with intelligence, analytics and performance data
• Serve as Senior Customer Success Executive at Law Business Research • Work on transformation projects • Deliver memorable training sessions to clients • Manage delivery of client usage reporting • Facilitate conversations with users to maximize ROI • Enhance customer experience and drive innovation • Update the CRM ensuring accuracy
• Experience of managing customer relationships • Good grasp of project management practices • Trusted product expert • Deliver memorable training sessions to clients • Manage delivery of client usage reporting • Facilitate conversations with clients • Drive customer renewals & contract extensions • Collaborate with other teams to implement ideas
• Eye Care • Employee Assistance Programme • A day off for your birthday • Pension (4% employer contribution and 4% employee contribution) • Cycle to Work scheme • Season ticket loan • £350 annual wellbeing allowance to contribute to gym membership & fitness classes • Life assurance after 4 months • Private healthcare after 1 years’ service • Company socials e.g., Christmas and Summer parties • Access to Employee Affinity Networks • Mentoring scheme • Volunteering Day • Mortgage Advice
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