Find, understand and track companies that matter to you
Private Equity • M&A • Deal Sourcing • Advanced Analytics • Artificial Intelligence
August 28
🔄 Hybrid – London
Find, understand and track companies that matter to you
Private Equity • M&A • Deal Sourcing • Advanced Analytics • Artificial Intelligence
• You will be the backbone of our European growth strategy, supporting our Customer Success team across regions • As Customer Success Manager you will work independently and hold a strong book of accounts across Europe • Building lasting customer relationships – You are the key contact person for our customers, own the relationship end-to-end and become their true strategic partner • Ensuring customer success – You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases • Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features • Driving renewal and upsell – You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs • Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs • Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro
• Relevant experience – You have excelled in a client-facing B2B SaaS role in the PE/M&A industry for at least 5 years or you have 2-3 years of experience in management consulting, finance, investment banking, private equity or similar fields • Education – You hold a business or finance university degree from a leading university • Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience • Structured – You are well organized and like to plan ahead • Communication – You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them • Self-starting – You proactively come up with new ideas and independently drive progress • Languages – You are fluent in English, other European languages will be a plus
• Competitive base salary and annual bonus linked to your performance / OKRs • Attractive benefits including remote working and health & wellbeing allowance, learning & coaching benefits, etc. • Flexible hybrid working model with ca. 2 days per week in our London office • Healthy work life balance allowing for planability and personal commitments • Chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback-driven approach • Tremendous learning and career progression opportunities • International environment with hubs in Amsterdam, London, Frankfurt, Warsaw & Bangalore • Culture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events • Post product-market fit and aspiring unicorn status - this is an excellent time to join & grow with us!
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