hyperexponential
We are transforming the insurance industry through the power of decision intelligence$1. .$1
51 - 200
Customer Success Manager
September 11
🏢 In-office - London
hyperexponential
We are transforming the insurance industry through the power of decision intelligence$1. .$1
51 - 200
Description
• Collaborate closely with Customer Success Lead and cross-functional teams • Lead as the go-to expert on our customer service portal • Craft learning pathways for users of Renew • Focus on customer retention, articulate business objectives • Drive customer relationships that build advocacy in the form of indirect revenue growth • Develop foundational knowledge of our platform, Renew • Lead internal and external account planning • Review and analyse your initial customer portfolio • Maintain clear visible records of meetings and engagements
Requirements
• 2+ years account management experience in customer-facing role; strategy development and SaaS experience preferred • Passion and aptitude for technology and business transformation • Excellent presentation, written and verbal skills • Strong organisational, time-management and prioritisation skills • Creative self-starter; originates and drives constant improvement • Keen analytical skills and ability to gauge and anticipate trends using data • Exposure to SaaS contracts and involvement in some basic commercial discussions • Aptitude for developing and nurturing positive relationships • You'll also need to enjoy working and empathise with technical people, such as actuaries and engineers (who make up a lot of hyperexponential and our customers). • Bonus points for an interest in Insurance or specifically how technology is disrupting the Insurance world
Benefits
• Competitive salary + share options • £5,000 for individual and group training and conference budget • 25 days’ holiday plus 8 bank holiday days (33 in total) • Company pension scheme via Penfold • Mental health and therapy provision via Spectrum.life • Individual wellbeing allowance via Juno • Private healthcare insurance through AXA • Top-spec equipment (laptop, screens, adjustable desks, etc) • Regular remote & in-person hackathons, lunch & learns, socials and games nights • Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry • Huge opportunity for personal development and mastery as we grow together!
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