Guidepoint
The Experts at Finding Expertise
Market Research • Phone Consultations • Surveys • Group Meetings and Events • Custom Research Reports
1001 - 5000
Senior IT Support Administrator
August 29
🏢 In-office - London
Guidepoint
The Experts at Finding Expertise
Market Research • Phone Consultations • Surveys • Group Meetings and Events • Custom Research Reports
1001 - 5000
Description
• Provide comprehensive, top-tier support to both remote and onsite employees with an emphasis on customer service, including troubleshooting software, hardware, mobile devices, and network related issues • Launch and maintain the new London office’s infrastructure, support engineering, and assist local employees with their various needs • Maintain support duties through an online ticket management system • Employ Microsoft admin portals like Azure AD / Entra and Endpoint Management / Intune for managing security groups related to access, SSO, and application deployment • Maintain a knowledge base consisting of documentation and administration procedures • Participate in mitigation of email-based threats through use of industry-adopted security tools like Avanan, Microsoft Defender; responsibilities include releasing or recategorizing emails and submitting them for review and reclassification by Microsoft when incorrectly flagged as a threat • Troubleshoot issues with video conferencing rooms and equipment, ensuring all systems function optimally for seamless virtual meetings and presentations • Coordinate with Human Resources, Endpoint, and M365 Service teams for the onboarding and offboarding of employees
Requirements
• 8-10 years of experience providing IT support in a corporate office environment • Significant experience and proficiency using and administering the Microsoft 365 suite of applications, plus Windows 10 / 11 • Familiarity with Microsoft admin centers such as Azure AD / Entra, Endpoint Manager / Intune, and Security • Confident troubleshooting common to complex networking issues • Excellent customer service orientation, communication skills, and the ability to work effectively in a small team environment • Capable of managing multiple tasks simultaneously in a fast-paced atmosphere, with a positive and proactive attitude
Benefits
• Competitive salary, bonus and benefits • Excellent medical coverage through BUPA • Excellent professional development opportunities • Supportive culture that celebrates and rewards success • Friday happy hour and “Summer Fridays” • Year round company sponsored sports and team building events • Informal work environment • Employee Assistance Programs • Volunteer days
Apply Now
