HR Force International Private Limited
HR Force an international service provider for HR Management & Outsourcing Solutions$1. .$1
11 - 50
Technical Support Specialist
April 16
🏢 In-office - London
HR Force International Private Limited
HR Force an international service provider for HR Management & Outsourcing Solutions$1. .$1
11 - 50
Description
• As a Technical Support Representative, you will play a vital role in assisting customers with troubleshooting issues related to a specific piece of equipment. Your responsibilities will encompass a range of technical support activities, including equipment installation, issue diagnosis, and resolution, as well as ongoing maintenance of customer records. Additionally, you will collaborate with internal teams to enhance the company's systems and processes to ensure efficient support delivery
Requirements
• Bachelor’s Degree, preferably in a technical discipline • Computer Science majors are highly preferred • Minimum of 5 to 6 years of experience in technical support roles, with a strong focus on troubleshooting and customer service • Must have been in the Technical Support Engineering (TSE) or Technical Support Representative (TSR) department for at least the last 2-3 years
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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