Eden Conveyancing
We provide digital conveyancing services that make buying or selling a home easy and enjoyable.
2 - 10
Customer Service Advisor
2 days ago
🏢 In-office - Bristol
Eden Conveyancing
We provide digital conveyancing services that make buying or selling a home easy and enjoyable.
2 - 10
Description
•Make follow up calls to prospective clients who have requested a quote to answer questions and drive quote conversion •Support new clients through the instruction process following acceptance of a quote •Make follow up calls to prospective referral partner leads and converting them into new partnerships •Assist the marketing team with marketing activity and onboarding new referral partners •Build engagement and maintain relationships with referral partners •Monitor and responding to incoming enquiries via email or phone •Provide support with general administration tasks on an ad hoc basis •Deliver KPIs that provide excellent customer service and satisfaction
Requirements
•Previous sales / relationship management / customer service experience •Proven track record of converting leads to clients •Strong objection handling skills •Warm and personable communication skills •Strong affinity for digital technology •Keen eye for detail and an ability to prioritise effectively
Benefits
•Performance related bonus •Company pension scheme •28 days annual leave (plus bank holidays on top) •Option to buy and sell a further 5 days of leave •Private health insurance •Group life assurance •Wellbeing fund that contributes £25 per month towards an activity that promotes your mental or physical wellbeing •Significant investment in your learning and development •Milestone celebrations: birthdays, life events, service •Pastoral 1 to 1's
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