Senior Technical Support Advisor

September 4

Apply Now

Receive Emails with Similar Jobs

Domo, Inc.

WebsiteLinkedInAll Job Openings

Domo goes beyond traditional business intelligence and analytics by putting data to work for everyone.

Software • Business Intelligence • Dashboard • Advanced Data Visualization • Analytics

501 - 1000

Description

• Provide exceptional white-glove service by connecting and building relationships with our customers with each interaction. • Thinking outside the box to effectively solve customer concerns and issues. • Translate customer business requirements into technical solutions that meet the needs specified. • Advises and assist customers to adopt best practices and provides enablement. • Advocate for our strategic customers with internal teams and during account planning. • Communicate technical concepts clearly and effectively. • Develop and maintain technical expertise and knowledge of Domo’s platform to help provide an exceptional interaction. • Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved.

Requirements

• Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training. • 3 - 5 years of experience in technical support or software application support. • Exceptional communication and interpersonal skills to build trust with customers and fully meet their needs. • Demonstrated technical aptitude with the ability to lead a dialogue around SaaS products. • Strong SQL experience. • Experience with one or more of the following is highly preferred: programming languages, APIs, relational databases, HTML / Java Script / content development. • Excellent verbal (telephone) and written communication skills and professional etiquette. • Flexible and adapts well to rapid change. • Availability to travel up to 20% to customer locations (safety and business need permitting). • Some evening, weekend and holiday work required.