bit.bio
The Cell Coding Company
biotechnology • cell type • life science • pharmaceutical drug discovery • High throughput screening
51 - 200
Sales Operations Specialist
September 3
🏢 In-office - Cambridge
bit.bio
The Cell Coding Company
biotechnology • cell type • life science • pharmaceutical drug discovery • High throughput screening
51 - 200
Description
• Monitor and process incoming orders, manage customer requests and information, promptly and accurately. • Provide support to new and existing customers regarding set up, order verifications, order updates, payment details and delivery schedules. • Utilise HubSpot to provide administrative support to Sales Managers covering pipeline management and assist in reporting on KPIs for opportunity/pipeline management. • Triage customer support issues and order discrepancies to relevant teams (Technical Support, QA/QC, Product Management, Sales Team, etc) including status updates to ensure resolution and prevent any potential delivery delays. • Establish strong and productive vendor relationships while liaising regularly with relevant procurement agencies/departments. • Collaborate with internal stakeholders including Sales Managers, Finance, Shipping, Logistics and Quality to ensure seamless order fulfilment. • Support the Senior Manager, Commercial Operations in providing up to date product level forecasting to ensure accurate Demand Planning. • Perform data analysis and KPI reporting for sales, product and commercial team performance. • Interpret and present data results to identify sales process improvements to enhance efficiency. • Formalise and implement documentation required for sales process improvements. • Maintain the relevant commercial dashboards. • Provide support in developing SOPs and training materials in relation to the sales order process.
Requirements
• Will have a Bachelor’s Degree or equivalent experience in a related subject. • Will be a proficient user of HubSpot. • Using HubSpot to support commercial operations. • Order processing systems like ERP software (Enterprise Resource Planning). • Order management or similar role with an understanding of commercial operations processes. • Advanced Excel skills including the ability to analyse and visualise data. • Building sales reports and monitoring opportunities through the sales process. • Vendor management, ideally in a product-based company. • Microsoft Office Suite (especially Excel) and Google Sheets.
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