Senior Technical Support Engineer

September 5

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Airwallex

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Empowering businesses to grow beyond borders

Fintech • Card • Business Account • API • Multi-currency Wallet

1001 - 5000

Description

• Provide support and best practices for Airwallex’s product • Develop technical information for customers to troubleshoot technical issues • Identify areas for improvement in Airwallex’s products and services • Coordinate with stakeholders to solve system failures • Manage resolution of system failure incidents • Participate in developing tools and processes to improve productivity and reliability

Requirements

• 5-10 years of technical support or software development experience • Proven experience and skills in troubleshooting and problem-solving technical issues • Ability to triage, diagnose and drive to resolution customer support requests • Must have sufficient technical knowledge to communicate with development team • Have familiarity with process to escalate system incidents and coordinate resolution • Strong willingness to provide exceptional customer service • Excellent verbal and written communication skills • Bachelor degree or above in Computer Science or relevant majors • Experience with REST, JSON, HTTP, HTTPS and SQL