Joint Professional Services – Technical Support Engineer
August 19
🏢 In-office - London
Ansible
AWS
Bash
Cloud
Cyber Security
Docker
Google Cloud Platform
Kubernetes
MySQL
Prometheus
Python
Terraform
Go
Description
• Collaborating with the global OPSWAT Support team to resolve customer issues (which are often technical issues) rapidly and comprehensively, making sure to meet published SLAs. • Working in a Technical Account Manager capacity to customers who are often very technically oriented (typical customers are engineers and IT personnel). • Providing professional services for the implementation of OPSWAT products. • Maintaining strong customer relationships through: • Regularly scheduled conference calls to review open issues. • Occasional in-person meetings. • Improving issue management processes within the company. • Coordinating activity between Support, R&D, Product Management, and other departments. • Gaining expertise (both functional and limited technical) in OPSWAT products. • Going onsite and delivering professional services (training, system implementation) per request. • Getting engaged in other special project activities. • Understanding customer IT requirements and goals. • Providing advice on the use of technology to implement OPSWAT products.
Requirements
• Bachelor’s degree in computer science, or equivalent experience. • Security clearance is mandatory; successful candidate will ideally be SC or DV security cleared currently and willing to continue at SC level as a minimum upon joining. • A minimum of 3 years’ experience in B2B experience software or high-tech support or service. • A passion for troubleshooting complex technical issues and solving problems, with experience in utilizing common technical tools such as log files, configuration files, and operating system tools. • Experience implementing complex software products and technical solutions at large organizations. • A proven customer-oriented attitude and ability to work with difficult and/or frustrated customers. • Strong knowledge of Windows and Windows Server. • Knowledge of Linux, with an interest in expanding that knowledge. • Knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure protection. • Strong foundation and willingness to expand knowledge of networking concepts. • Ability to think logically, analyze logs and troubleshoot computer software and IT related issues. • Availability and willingness to travel as necessary to customers, company meetings, etc.
Apply Now
