Technical Support Engineer - EMEA

August 3

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Sigma Computing (hiring!)

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Collaborative analytics built for the cloud

Data Analytics • Business Intelligence • Data Visualization • Cloud Data Warehouses • Spreadsheet

201 - 500

Description

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. • Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

Requirements

• 5+ years of industry experience supporting enterprise products for data analytics. • Computer Science fundamentals. Strong domain expertise in databases and business intelligence • SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. • SQL query performance troubleshooting and plan generation understanding • Proficient in data modeling concepts • Ability to properly chart data into logical visualizations • A proven track record of building trust with customers and bringing issues to resolution quickly • Excellent verbal and written communication skills • A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc) • Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution • Desire to be a great teammate and have fun at work

Benefits

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office