Post Sales Support Engineer
August 2
🏢 In-office - London
Description
• Lead the UK post sales activities. • Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them • Be Responsible for customer technical support, training & field operations, focusing on Customer success • Lead project execution, contract deliveries, and overall execution • Lead Support and Maintenance renewal, working directly with customers and Sales leads to ensure annual warranties and renewals are managed and received • Support sales process and sales team as a technical expert of our CUAS product • Take part in technical activities and processes with customers • Be the customer’s trusted advisor for all operational and technical aspects of their CUAS mission • Be responsive to customer issues, and lead technical troubleshooting of both HW and SW related issues • Deliver local customer trainings and Demos
Requirements
• Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions • Working experience in technical customer support organizations and managing projects delivering products or solutions • Consistently come to work with a Positive, proactive attitude, and readily embrace a culture of change • Ability to travel up to 50% • Flexibility to be responsive to customer calls outside of working hours to support customer issues • (Advantage) PMP certification or equivalent
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