1st Line IT Support Engineer

June 7

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BJSS

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We're a technology and engineering consultancy helping clients deliver solutions used by millions of people every day.

Software Development • Agile Project Delivery • IT Consultancy • Software Testing • Digital Delivery

1001 - 5000

Description

• You will work within the Service Management team, providing support to over 2500 employees • Installation, configuration and deployment of PCs and Apple Macs • Updating internal IT systems including the helpdesk tickets, asset records and technical documentation • Resolve 1st line IT Support requests • Where required, raising orders for new hardware and software • Onboarding of new starters including ensuring equipment is couriered to them when they commence employment • IT operations activities including proactive checking and monitoring of internal IT systems

Requirements

• Previous Service Desk/1st line experience • Troubleshooting Windows and Apple Mac laptops • Administration of Office 365 • Knowledge of Active Directory • Administration of Enterprise Antivirus and security management • Knowledge of DNS, DHCP, wired and wireless networking technologies • Will be able to display evidence of a good technical aptitude and a strong attention to detail • Will be able to prioritise and focus on their own workload • Will be a proactive and organised self-starter with excellent communication skills who is motivated to get the job done and be flexible in their approach • Is enthusiastic about opportunities to learn new skills and technologies and wants to drive their own development • Has excellent written and verbal communication skills • Has excellent time management – is proficient in planning, organising and managing workload to maximise efficiency • Detail Handling - pays attention to detail and accuracy, ensures that activities and tasks are handled correctly and completed on time • A team player and communicator who engages peers to drive for continuous improvement

Benefits

• Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) • Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other • Life Assurance (4 x annual salary) • 25 days annual leave plus bank holidays • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands • An industry-leading referral scheme with no limits on the number of referrals • Flexible holiday buy/sell option • Electric vehicle scheme • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech • You will become part of a squad with people from different areas within the business who will help you grow at BJSS • We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers • GymFlex gym membership programme