Thrive
NextGen Technology Services
Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering
201 - 500
Technical Support Engineer - Field
April 24
🏢 In-office - London
Thrive
NextGen Technology Services
Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering
201 - 500
Description
• Field based Technical Support Engineers • Responsible for all 2nd-3rd on-site breakfix customer support • Handle diverse computing environments • Analyze and document client/server networks • Assist project teams with new clients and migrations • Monitor Remote Service Center Service Board
Requirements
• 3 plus years’ experience in providing on-site face-to-face IT Support • Strong communication and customer service skills • Strong diagnostic and troubleshooting skills • Strong knowledge of O365, Active Directory, and Exchange • Good understanding and experience working with VMWare • Strong knowledge of industry standard desktop imaging • Basic networking knowledge of routers, firewalls, and switches
Benefits
• Growth and Career Development Opportunities • Exciting Work Environment • Ongoing Training and Support
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