Global Relay
Leader in compliant communications archiving, messaging, supervision, information governance, and eDiscovery.
Message Archiving • Compliance • Archive Linkedin • eDiscovery • IM
1001 - 5000
Enterprise Support Technician
April 5
🏢 In-office - London
Global Relay
Leader in compliant communications archiving, messaging, supervision, information governance, and eDiscovery.
Message Archiving • Compliance • Archive Linkedin • eDiscovery • IM
1001 - 5000
Description
• The Enterprise Customer Support team helps ensure our services run correctly and smoothly for each customer. • They troubleshoot services and use creative problem solving to get to the bottom of every technical issue. • This team is available 24x7 to quickly assist our customers. • The primary function of Global Relay’s System Support Technicians is to provide a more proactive approach in supporting our customers.
Requirements
• 3 to 5 years customer facing assistance roles • Possess excellent interpersonal and communication skills with outstanding telephone and email etiquette • Strong understanding of Global Relay systems and organization. • Strong understanding of domains, networking principles, message flow, email protocols, and DNS • Familiarity with Salesforce and Confluence WIKI including the use of trouble-ticket and support information systems is required. • Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required • Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) • Proficiency with MS Windows-based PCs and command line interface • 3+ years in SaaS implementations or equivalent experience preferred
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