Darktrace
Helping around 8,800 organizations worldwide minimize cyber disruption.
Cyber security • Cyber defense • Information security • Intelligence • Information technology
1001 - 5000
Cyber Support Engineer
April 16
🏢 In-office - Cambridge
Darktrace
Helping around 8,800 organizations worldwide minimize cyber disruption.
Cyber security • Cyber defense • Information security • Intelligence • Information technology
1001 - 5000
Description
• Responding to requests for support raised in the Darktrace Customer Portal • Explaining features of the software and helping customers to get the most out of the platform • Ensuring customers’ deployments are running smoothly and efficiently • Liaising between the development team and customers when issues arise • Supporting the Cyber Technology Specialist team with technical aspects of deployments
Requirements
• Proven ability to work with data and analytical tools. • Excellent interpersonal/communication skills, both verbal and written. • An understanding of general networking and cyber security technologies is desirable but not essential. • Experience of support and incident response procedures and practices is an advantage. • Tenacious, driven & ambitious.
Benefits
• Performance related bonus • BUPA family healthcare • Life insurance at 4x base salary • Pension contribution • Other benefits include employee assistance programme, matched charitable giving and employee recognition scheme, and free lunch on Fridays.
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