Aabyss
We help business leaders make informed decisions by simplifying technology, to support their growth.
Managed Services • Office 365 • Business Resilience • Productivity Increase • IT Support
11 - 50
3rd Line IT Support Engineer
6 days ago
🏢 In-office - Sheffield
Aabyss
We help business leaders make informed decisions by simplifying technology, to support their growth.
Managed Services • Office 365 • Business Resilience • Productivity Increase • IT Support
11 - 50
Description
• 3rd Line Support Engineer acts as an escalation point from 2nd Line Support Engineers. • Responsible for problem management and escalated customer tickets. • Provide support to the Service Delivery Manager when required. • Follow company standards and procedures as currently documented. • Create and update documentation as per the internal process.
Requirements
• 3+ years’ experience as an Engineer providing IT support. • Ability to communicate well with customers, vendors, non-technical end users and colleagues. • Knowledge, understanding and experience in Microsoft Windows Server • Knowledge, understanding and experience in Microsoft Windows Active Directory, Azure AD • Knowledge, understanding and experience in Microsoft 365 • Knowledge, understanding and experience in VOIP • Knowledge, understanding and experience in Hyper-V • Knowledge, understanding and experience in TCP/IP, including DHCP & DNS • Must live in a commutable location to Sheffield S35
Benefits
• 25 days holiday plus bank holidays • Company profit share • Private medical insurance • Company contributory pension scheme • Cycle2Work scheme • Free onsite parking
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