Customer Success Manager, Fuse

June 4

Apply Now

Receive Emails with Similar Jobs

Tryzens Global

WebsiteLinkedInAll Job Openings

A digital commerce agency for a new age of global branded commerce.

eCommerce • Multichannel • Retail • Smarter Commerce • Systems Integration

201 - 500

Description

• As the Fuse Customer Success Manager, you will be responsible for the success of a portfolio of clients under the Fuse brand. Fuse (fuse-integrations.com) offers products & services to ISVs (technology vendors) for eCommerce integration consulting, development and support, primarily for payments companies. • This role ensures client success and retention through effective relationship building and roadmap support. You will play an important role in enabling Fuse to deliver on its strategic priorities, including but not limited to helping clients leverage & improve their integrations, cross/up-sell Fuse products & services and manage renewals; building relationships with key stakeholders (internal and client) to deliver on these objectives. • The scope of work will require high-quality problem-solving skills, strong understanding of the eCommerce market & 3rd party technologies and the ability to distil macro trends into actionable insights. • Key performance indicators that you will be measured on include: 1. Knowledge of and relationship with your clients. 2. Client satisfaction, retention, and loyalty to Tryzens Fuse. 3. Up take of new products/services and contribution. 4. Achieving financial targets per client. 5. Customer NPS being positive. 6. Consistent delivery of quarterly strategic insights leading to account growth. 7. Ensuring effective quarterly completion and action plans from the QBR process per client.

Requirements

• Strong eCommerce experience – understanding of the full spectrum of technologies required for managing a successful eCommerce store. In depth knowledge of the major eCommerce platforms is an advantage. • Strong Payments experience – understanding of the full spectrum of technologies required for eCommerce payments. • Ability to grasp technical concepts – HTML, JavaScript, Flash, XML and programming languages are an advantage. • Familiarity with eCommerce integrations (plug-ins, cartridges). • Experience of working in a client support role. • Experience in project management or service delivery. Ability to translate between technical & commercial contacts is essential. • Excellent written and spoken communication skills. • Customer success focused. • Solutions oriented with good problem-solving skills. • Professional approach. • Results driven. • Attention to detail. • Proactive and take initiative. • Team player. • Self-motivated. • Flexible, Hands on approach.

Benefits

• Group Life insurance (4x annual salary) • Enhanced Parental Leave • Contributory pension • Hybrid working environment (combination of work from home and in office) • 25 days annual leave • A day off for your birthday • 2 days off for CSR activities per year • cycle-to-work scheme