Houst
Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.
201 - 500
Manager, Account Management & Client Success
May 22
🔄 Hybrid – London
Houst
Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.
201 - 500
Description
• Proactive performance management and retention of the hosts in your portfolio • Develop differentiated management strategies across your portfolio to aid growth. • Ensure selected hosts have an account plan which includes: Revenue and occupancy growth targets, A 12-month lettings strategy, A pricing strategy that considers seasonality, letting options, occupancy etc. • Conduct regular business reviews considering performance against their account plan • Organise viewings and support our central lettings team to help grow our long-term lets offering • Review and optimize property listings to increase host revenue • Build case studies from data sets that can be used to inform and influence hosts • Collaborate cross functionally to share market knowledge and data i.e Sales, Case Management etc • Act as a point of escalations for case managers when major issues with host satisfaction arise • Onboarding of new high hosts, or other initiatives focussed on expansion of existing portfolio.
Requirements
• Understanding of data and information analysis • Ability to run and interpret multiple reports • Experience in team management and KPI setups • Proficient in managing customer service • Resilient and adept at de-escalating customer issues • Experience in operations management, including maintenance and cleaning • Knowledge of growth metrics, revenue management, and commercial contracts • Capable of reporting on cases and account management • Broad skillset with a mature demeanor • Project management experience • Hiring and termination capabilities • Mini general manager mindset • Mature and composed under pressure
Benefits
• Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work. • Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more • Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender • Pension - We provide a pension scheme for all permanent employees, in line with government requirements • MacBook – For business use • 33 days paid holiday (including public holidays) – plus an extra day off on your birthday (because who wants to work on their birthday
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