Gearset
The complete DevOps solution for every Salesforce team.
Continuous integration • Salesforce release management • Salesforce deployments • Force.com migration • Salesforce testing automation
51 - 200
Customer Success Manager - Premier
April 15
🔄 Hybrid – Cambridge
Gearset
The complete DevOps solution for every Salesforce team.
Continuous integration • Salesforce release management • Salesforce deployments • Force.com migration • Salesforce testing automation
51 - 200
Description
• Responsible for ensuring high success and retention levels for accounts • Proactively engage with customers at risk of churn • Support new customers during initial implementation • Identify customer pain points and provide technical solutions • Build and maintain strong relationships with key stakeholders • Advocate for customer views within the company
Requirements
• Experience working as a Customer Success Manager or Account Manager in a technical SaaS company • Technical predisposition and desire to learn • Customer-centric approach • Ability to build long-term relationships • Proactive and collaborative
Benefits
• Salary of between £40k - £60k (depending on experience) • UK based with flexible home working options • Generous personal development budget for professional development • 25 days holiday plus bank holidays with the option to buy extra days • Company Pension Plan (matching up to 5%) • Bupa health care • Life Insurance & critical illness cover • Flexible working hours • Discounted gym membership and health/wellness benefits
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