Amaze
Simple tools that enable anyone to sell anything to everyone.
Animation Tool • Design Templates • ecommerce • product pages • marketing tool
11 - 50
Client Success Manager
June 4
🔄 Hybrid – London
Amaze
Simple tools that enable anyone to sell anything to everyone.
Animation Tool • Design Templates • ecommerce • product pages • marketing tool
11 - 50
Description
• Be the main relationship holder for day-to-day management of our clients and their storefronts (your assigned accounts) • Build long-term relationships with your clients as their primary point of contact, deeply understanding their individual needs to earn trust and maximize potential • You’ll have the opportunity to work with a wide range of exciting creators, brands and agencies • Source and onboard new clients, manage the entire onboarding process for their first launch and ongoing • Working collaboratively with Creative Services, Retail Sales, Marketing and Supply Ops teams to ensure a successful experience • Forecast and track key account metrics (GMV, unit sales, etc.) • Deliver weekly, monthly, and quarterly book of business status, GMV goals, and results • Maintain superior service levels, operational excellence, and strategic insight
Requirements
• 5 years+ in a customer success role or related experience • Experience in eCommerce is preferable (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together • Strong project management skillsExperience with a CRM system is required, Hubspot is preferable • Strong business acumen and experience providing strategic advice to customers • Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities • Confidence, with accurate and clear communication skills • Detail-oriented and analytical (ability to understand data/reporting) • A clear passion for working in a customer-facing role within the Creator Economy.
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