Technical Support Engineer, Second Shift

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NextGen Technology Services

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500

Description

• Field based Technical Support Engineers work within our Site Services sub function. • Responsible for all 2nd-3rd on-site breakfix customer support. • Very customer facing role requiring high levels of professionalism, problem solving skills and quick learning of new technologies. • Analyze and document an unfamiliar client/server network environment. • Perform rapid analysis of workstation level incidents. • Monitor the Remote Service Center (RSC) Service Board for newly created service tickets. • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication.

Requirements

• 3 plus years’ experience in providing Desktop IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required. • Strong communication and customer service skills • Demonstrated ability to work independently and have made strong technical and business judgments in mission critical IT support functions within a Financial Services environment • Strong diagnostic and troubleshooting skills • Driven to provide superior support. • Demonstrate a true ownership mentality • Strong knowledge of O365, Active Directory and Exchange is essential • Expert in creating user accounts, creating distribution Lists and global contacts in Exchange etc. • Good understanding and experience working with VMWare • Strong knowledge of industry standard desktop imaging and packaging. MDT or SCCM • Strong understanding of market data – Bloomberg, Reuters, FactSet etc. • Proven expertise integrating with Excel plug-ins • Basic networking knowledge of routers, firewalls, and switches • Working knowledge of spyware and malware removal tools • Strong knowledge of mobile device management • Powershell scripting • GPO Creation & Active Directory Management