Account Manager

June 21

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SEON

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Harness the power of AI to protect your business from fraud, get a 360° view of customers, and increase conversion rates

fraud prevention • device fingerprinting • predictive analysis • cyber intelligence services • email analysis

201 - 500

Description

• Manage a portfolio of client accounts, establishing clear client retention goals and milestones for clients and employees to work Toward. • Drive commercial discussions with clients, promoting the value of our products and upselling services and products. • Build strong customer relationships, ensuring exceptional customer experience and satisfaction. • Educate clients on product features, conduct training courses, and provide educational materials. • Review customer complaints and concerns, seeking to improve the customer experience. • Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions. • Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies. • Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions. • Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction. • Convey the value of SEON's services to a non-technical, non-fraud audience and translate complex value propositions into business benefits.

Requirements

• At least 3 years of experience as an Account Manager or in a similar position, preferably with prior startup sales experience. • Exceptional ability to communicate and foster positive business relationships. • A track record of taking the initiative and confidently directing customer interactions. • Familiarity with managing a portfolio of client accounts, ensuring their needs are met and providing a high level of service. • Experience driving commercial discussions and presenting solutions to clients, particularly in the area of fraud prevention, is highly desirable • Proven ability to manage customer expectations and ensure customer satisfaction. • Collaborative mindset with experience working cross-functionally.

Benefits

• Employee stock ownership plan (ESOP) • Hybrid working environment (2-3 days in the office per week) • Flexible core hours • Generous Holiday allowance & 3 additional wellness days • Access to significant opportunities for learning and development • Private health insurance including dependants (inc. employee assistance & mental health support) • Complimentary weekly language courses • Monthly company breakfast and weekly Lunch allowance • Annual Tech Budget