Rentokil Initial
Global leaders in Pest Control, Hygiene, Plants & Scenting services
Pest control • Hygiene services • Specialist hygiene services • Washroom hygiene services • Digital pest control
10,000+
Customer Service Consultant
May 18
🏢 In-office - Newcastle
Rentokil Initial
Global leaders in Pest Control, Hygiene, Plants & Scenting services
Pest control • Hygiene services • Specialist hygiene services • Washroom hygiene services • Digital pest control
10,000+
Description
• Provide phone and email customer service, sales and support. • Receiving inbound calls and email enquiries from commercial and domestic customers • Proactively making outbound calls to our existing customers to promote our products and services • Scheduling technicians' days • Resolving customer queries quickly and accurately • Scheduling appointments for residential customers • Converting incoming enquiries into sales opportunities • Liaising with your fellow colleagues • Meeting call and internal sales targets • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
Requirements
• Experience working in customer service or call centre environments (essential) • Demonstrated experience in phone sales and converting enquires into sales • Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable • Proficient with communicating verbally and electronically • Able to work calmly under pressure while multi-tasking • Proven problem-solving skills • Ability to focus on delivering a 'wow' experience to customers • Ability to work in a team environment to support fellow colleagues • Professional, reliable and punctual. • Accurately enter data into systems • Planning/Route experience preferred but not essential.
Benefits
• Wide range of learning and development programmes for colleagues to enhance their skills.
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