Customer Service Agent

2 days ago

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Rentokil Initial

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Global leaders in Pest Control, Hygiene, Plants & Scenting services

Pest control • Hygiene services • Specialist hygiene services • Washroom hygiene services • Digital pest control

10,000+

Description

• You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. • You will be responsible for receiving inbound contact from all our existing and new customers, dealing with enquiries via phone, email and messaging service.

Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential • Ability to work from home, this includes a dedicated workspace and good internet connection • Strong communication skills, both oral and written • Consistent achiever who is motivated to achieve targets • Ability to use initiative and make decisions quickly • Someone who is open to change and innovation • Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

• Monthly bonus scheme following probationary period • Enrolment to our company contributory pension scheme • Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them • RI Rewards - provides access to cashback and discounts from 3,000+ retailers • Refer a Friend - to work for Rentokil Initial (can earn up to £1000) • Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service • Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. • Excellent training and support from day one