TOPdesk
Your guides to service excellence
Service Management • ITIL • CAFM • eHRM • HR Management
501 - 1000
Support Specialist
September 10
🔄 Hybrid – Manchester
TOPdesk
Your guides to service excellence
Service Management • ITIL • CAFM • eHRM • HR Management
501 - 1000
Description
• TOPdesk is looking for a Technical Product Support Specialist in Manchester. • Be the first point of contact for customer inquiries regarding software. • Develop and build relationships with existing customers. • Work on first- and second-line incidents. • Contribute to projects including reporting, automation, and training. • Collaborate with both UK and international colleagues. • Complete training phases focusing on customer and technical knowledge.
Requirements
• Any degree is welcome, but an interest in technology is preferred. • Extremely customer-focused, and prepared to go the extra mile to deliver a great customer experience. • Someone who has strong written & verbal communication skills. • Ability to find information from several different sources, and is not afraid to ask for help. • Analytical, self-motivated, and solution-focused. • Collaborative and able to work with a wide variety of people. • Previous customer-facing or customer support experience preferred.
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