Customer Service Specialist

August 8

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Zopa Bank

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We’re Zopa Bank. Credit Cards | Loans | Savings

Fintech • tech • finance • loans • savings

201 - 500

💰 Venture Round on 2023-02

Description

• Responding to customer queries primarily via live chat, and through emails and calls when required • Investigating customer queries • Administering orders, including order placement and amendments • Updating customers' accounts • Demonstrating a willingness to provide an excellent customer journey • Providing support to the wider business • Identifying and escalating any issues • Ensuring compliance with industry standards.

Requirements

• A strong and empathetic communicator, offering customers a seamless service • Organised, with the ability to manage various online chats • Proficient in Microsoft Office/Teams • A team player • Polite and professional • Possesses good interpersonal skills with the confidence to approach others at all levels within the business • Positive, can-do attitude and willing to support the business where required.

Benefits

• Full training and support on our products and systems will be provided – you should be up and running in two weeks • Clear career progression frameworks, with several successful examples of agents moving into new roles across our business • After 6-12 months, we encourage you to start specialising in areas like Fraud, Collections, Risk, etc • We're well-connected with easy local travel links and free parking available • Hybrid working: 3 days per week in the office and 2 days working from home • Social and fun team with regular company-wide social meetups.