Customer Care Coordinator - Fine Art

June 26

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Convelio

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Fine art shipping made easy. Online instant shipping quotes and services for +80 international destinations.

Logistics • Freight Forwarding • Startup • Digital • Global Shipping

201 - 500

💰 $35M Series B on 2022-03

Description

• Manage incoming customers requests, including quotes & use of our pricing algorithm. • Follow the customers shipments and proactively update them on latest evolutions • Develop your own customers relationships and guarantee Convelio's reactivity and level of service • Communicate with the different logistics teams (customer service, first mile, last mile, customs…) to fix together thousands of different issues every day • Suggest improvements in operational processes within the Operations team • Work with the tech team on our current and future (very!) sexy platforms and products

Requirements

• You have a first experience in Customer Service/Care in the Art market and/or in a start-up environment • Any experience in freight and/or logistics will be very helpful to you in this role • You are fluent in English, you have excellent written and verbal communication skills • You are positive, curious, self-motivated and hands-on • You are an excellent learner and have the desire to adapt to new concepts and technologies • You have a strong academic background • You have great analytical skills and are comfortable working with numbers (you’ll need to be to handle quotes for our customers!) • You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information) • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done • You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment • You are OK working from the office in the warehouse in Hounslow 2 days/week (3 during probation).

Benefits

• Hybrid policy: up to 3 days of remote work • 25 days of paid leaves • 3% for your private pension scheme, from Day 1 • Health insurance • Join a diverse team where support is our ethos and growth is our ambition. • Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program. • Bond with teams over Convelio-sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...