Account Manager, Enterprise

September 6

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OpenTable

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At OpenTable every employee has an impact on how we help restaurants around the world succeed.

1001 - 5000

💰 $36M Series C on 2000-09

Description

• You will report to a District Manager, EMEA Enterprise, an AM on the team handles an elite portfolio of restaurant groups and strategic accounts. • Assume responsibility for the restaurant and/or group relationship after the sale and installation is completed. • Maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. • Dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. • The position will serve as a primary point of contact for critical issue resolution for their respective portfolio. • As an authority of their respective territory, you will gather feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory. • OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by using best in brand front-of-house management and online reservation technology. • We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent!

Requirements

• 8+ years in restaurant management or account management. (F&B Management experience within a hospitality group is preferred but not required) • Proficient in consultative selling and understanding restaurant operations. • Ability to work under pressure and meet ambitious goals. • Proven capacity to reframe client's view of their business. • Skills for data-driven business decisions. • Strong cross-departmental collaboration and relationship-building skills. • Excellent organizational and time management skills. • Experience in an unstructured, entrepreneurial environment. • Proficiency in CRM solutions like Salesforce is a plus. • OpenTable software and/or Guest Bridge experience a plus.

Benefits

• Opportunity for career advancement. • Access to top chefs and restaurateurs in your market. • Flexibility to work from your home office when not in the field. • Comprehensive training at an individual, regional, and corporate level. • Insight into standard methodologies throughout the hospitality industry. • Exposure to hardworking, credible business leaders. • Participation in local restaurant events. • Become part of an exciting and personable group of sales professionals who love what they do. • Full-time, comprehensive benefits along with an annual base salary commensurate with experience. • You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays. • One Celebration Day per calendar year. • Private Health & Dental and Life Insurances. • Employee Assistance Program (EAP). • Pension Fund. • Gym Discount. • Bike2Work. • Season Loan Ticket. • Reimbursable eye tests and 100 GBP contribution towards VDU glasses only. • Perkbox & Booking.com business discounts.