Collections and Recoveries Product Owner
2 days ago
🔄 Hybrid – London
Description
• Develop and articulate a clear collections and recovery product vision aligned with Onmo’s strategic goals • Drive the product roadmap, prioritising features and enhancements to meet the evolving needs of customers and industry regulations • Lead the Collections and Recovery strategy, ensuring alignment with both customer and commercial objectives • Formulate strategies and treatments for customers experiencing financial difficulties or who are deemed vulnerable • Ensure all policies and procedures adhere to regulatory standards and are continuously monitored for compliance • Develop and implement a comprehensive collections capability tailored to our expanding unsecured lending portfolio • Optimise in-house and outsourced collection capabilities with best-in-class contact and cure rates by leveraging the latest technology for streamlined customer interactions and efficient recovery processes • Work closely with technology teams to develop and enhance self-service tools that improve customer engagement and streamline the collections process • Collaborate with Operations teams and third-party partners to ensure effective delivery of collections and recovery services • Champion a user-centric approach to design, focusing on creating intuitive and efficient workflows for collections and recovery processes • Collaborate closely with compliance to ensure the processes adhere to industry regulations and data security standards • Utilise qualitative and quantitative data to assess the performance of our collections capability and drive continuous improvement • Leverage data analytics and customer feedback to make informed product decisions, drive continuous improvement, and measure the success of product initiatives • Stay abreast of industry trends, market dynamics, and emerging technologies related to collections and debt recovery • Utilise market insights to identify opportunities for product differentiation and enhancements to continually refine and innovate our digital collections approaches • Effectively communicate product updates, performance metrics, and future plans to internal teams and stakeholders • Collaborate with marketing to develop positioning and messaging strategies
Requirements
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions • Excellent communication and interpersonal skills, and are comfortable presenting to senior leadership • Committed to customer-centricity and have a passion for delivering exceptional customer experiences • Strong organisational skills, capable of handling multiple priorities and deadlines without compromising quality • Curiosity and drive to identify and implement improvements to automate wherever possible • Ability to make independent decisions while also being receptive to direction and feedback • Proven experience in strategy roles, with a track record of developing and implementing successful strategies • Strong understanding of unsecured lending, with a track record of working on unsecured lending portfolios • In-depth knowledge of UK regulations relating to collections activities, including CONC, CCA, and LSB guidelines • Experience in developing or utilising digital solutions for collections and recovery processes • Experience working with third-party vendors and outsource partners • Demonstrated experience in managing credit and compliance risk
Benefits
• Access top tier medical private medical facilities and professionals provided through AXA medical insurance • Receive re-imbursement or contribution towards day-to-day health treatments • Access to digital physio and digital skin clinic • Enjoy discounts on various gym memberships • Ensure peace of mind for your loved ones with a benefit of four times your salary • 3% employer contribution, 5% employee contribution • 25 days annual leave + the option to buy or sell up to 5 days • Celebrate your birthday with a day off on us • 5 days volunteering • Gain holistic wellbeing support for life’s ups and downs • Enjoy professional development and grow with us
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