We create end-to-end solutions for clients, anywhere, swiftly and efficiently.
Planning • Buying • Advertising • Digital • Econometrics and investment planning
September 3
🏢 In-office - London
We create end-to-end solutions for clients, anywhere, swiftly and efficiently.
Planning • Buying • Advertising • Digital • Econometrics and investment planning
• We are looking for an experienced Client Service & Account team member to join our Global HSBC team. • The candidate will get exposure to multiple lines of business and support Business Directors in client communications, media planning & activation, administrative and finance tasks. • The ideal candidate will be detail-oriented, excels in project management, has experience in client servicing and thrives on delivering service excellence. • As a natural team player, you will contribute to the collective efforts of the team with your warmth and willingness to learn more. • We're looking for someone who is not afraid to navigate between roles and responsibilities, and bring their own experience and ideas to improve the ways of working. • You are not just helping Business Leads on the day-to-day; you are a media planner or account exec who understands the fundamentals of media planning and is excited to collectively deliver media excellence to drive the client’s business objectives. • Support Business Lead as part of the vital connection between the clients, strategy team, Planning Director and digital activation team, ensuring seamless collaboration. • Feed into overall campaign strategy, bringing understanding of client’s media objectives into final digital media plan. • Work closely and collaborate with digital activation & campaign reporting; and with finance teams in campaign actualization, billings and invoicing in ensuring clients are billed accurately and in a timely manner. • Be the custodian in campaign management and media activation when it comes to offline media, sponsorship, content partnership etc. • Familiar in finance system & processes, and be the custodian in leading any finance conversations between clients & OMG finance team. • Utilize great interpersonal skills in supporting the management of agency-client relationship, with the main goal to deliver clients satisfaction. • Opportunity to be the bridge between an innovative, cross-agency client set up where there will be opportunity to learn from a specialist financial services agency as well as the wider expertise of OMG’s consumer tools, technical skillsets & holistic media approach.
• Excellent interpersonal skill and communication skill, capable of working with different people and conveying recommendations & approaches in a clear and compelling manner. • Proven ability to project manage, capable of putting on different hats at different times to ensure smooth operational processes. • Knowledge in media planning, ability to apply consumer media &/or B2B consumption knowledge and common sense into conversations with clients. • Aspire to work independently, taking ownership in certain parts of clients’ business and grow potential to lead a client’s portfolio. • Previous experience in financial services or B2B preferred but not essential.
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