Customer Success Technologist - German Speaking

June 14

Apply Now

Receive Emails with Similar Jobs

Odaseva

WebsiteLinkedInAll Job Openings

Powerful Salesforce Data Management, Trusted by Fortune 500 Companies

Backup & Restore for Salesforce • Release Management Tools for Salesforce • High Availability for Salesforce • Org Copy for Salesforce • Archiving for Salesforce

51 - 200

💰 $25M Series B on 2020-10

Description

• Acting as the trusted technical advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers. • Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs. • Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers. • Leading the onboarding process of our key customers. • Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology. • Delivering deep product demos to increase the awareness of our products to our customers. • Being the technical reference for your customers and sharing your knowledge to address complex use cases. • Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts). • Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience. • Mobilizing other Odaseva resources in order to maximize customer satisfaction. • Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint. • Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions. • Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation.

Requirements

• 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries. • 5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc) • Strong experience leading and facilitating executive meetings or technical workshops with admins and architects. • Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc. • Project manager mindset (prioritization, multitasking and organization skills) • Willingness to share their technical knowledge with their peers. • Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships. • Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services. • Ability to align our platform features with customer objectives. • Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions. • Ability to prioritize and perform effectively in a highly dynamic work environment. • Full professional proficiency in both German and English.

Benefits

• N/A