Customer Success Architect III - London

September 11

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Mixpanel

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Powerful, self-serve product analytics to help you convert, engage, and retain more users.

data analytics • mobile analytics • data visualization • A/B testing • product analytics

201 - 500

Description

• Partner with customers throughout their journey to understand value • Demonstrate quick time to value, onboard customers, and implement best practices • Drive data trust and product adoption for large enterprise customers • Serve as a trusted technical advisor for prospects/customers • Communicate effectively to influence business outcomes via Mixpanel • Document and deliver ROI to customers throughout their journey • Own onboarding and data health for customers/projects • Engage with customers' engineering, product management, and marketing teams • Deliver various technical services including architecture consultations and change management • Create scalable data governance practices for customers • Manage complex projects while balancing timelines and issues • Bridge the technical-business gap with customers • Collaborate with technical and solutions partners as needed

Requirements

• Experience consulting on defining and delivering ROI through new tool implementations • Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision • The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency • Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change • Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role • Excellent written, analytical, and communication skills • Strong process and/or project delivery discipline • Eager to learn new technologies and adapt to evolving customer needs

Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break