Yu Energy
Business Energy Made Simple
Gas Suppliers • Electricty Suppliers • New Connections • Business Energy • Business Water
51 - 200
Customer Success Specialist
September 11
🏢 In-office - Leicester
Yu Energy
Business Energy Made Simple
Gas Suppliers • Electricty Suppliers • New Connections • Business Energy • Business Water
51 - 200
Description
• Customer Success Specialist ensuring excellent service for Yu Energy customers. • Exciting opportunity within a growing organization with long-term career potential.
Requirements
• Provide solutions to written and verbal enquiries raised by customers. • Resolving specific customer accounts within agreed service level agreements. • Build strong relationships with other teams across the business. • Support the collection and maintenance of customer data. • Develop and maintain understanding of systems and processes. • Monitor, action and escalate issues appropriately. • Create accurate records for customer requests. • Liaise with non-customer facing teams. • Proactively recognise opportunities to take customer payments. • Proactively identify sales opportunities to renew/cross sell. • Ensure customer enquiries are managed within agreed timescales. • Managing any customer dissatisfactions.
Benefits
• 24 days annual leave + bank holidays • Holiday buy – up to 5 additional days • Excellent additional earning potential via various sales revenue stream. • Day off on your birthday • Employee Assistance Program • Annual salary review • Learning and development opportunities • Enhanced paternity, maternity and adoption policies • Yü made a difference Awards • 3 days additional annual leave if you get married/civil partnership etc. • Appointment allowance • Long service recognition • Refer a friend payment • Company sick pay (subject to length of service) • New modern facilities • Death in service and critical illness cover • Plus many more
Apply Now
