E-Commerce Manager
August 6
🏢 In-office - London
Description
• Own the net revenue, average order size, value, conversion rate for the Jaded website. • Own all visual merchandising of your stores from products to signposting and engaging content that makes a sale today. • Own the analytical and CRO tools that will help you unlock greater insight to build hypothesis to test and generate incremental output on your KPIs. • Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded famous with our partners at being the best at eCommerce. • Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives. • Work closely with the Brand & broader Commercial / Sales teams on executing all product and collection launches. • Work closely with Commercial / Finance Analyst/s to unlock Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity. • Provide expertise on current eCommerce industry best practice, with CRO focus. • Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc. • Positively impact and influence internal stakeholders and external partners. • Effectively communicate and collaborate with company stakeholders. • Think like a customer, all the time, every day.
Requirements
• 3+ years’ experience managing / leading digital retail / ecommerce; a ‘natural shopkeeper’; fixated on delivering your promise to the customer. • Great knowledge / experience with Analytical / CRO tools like Google Analytics, HotJar etc • Good knowledge / experience of demand creation using paid media (with Social in particular) • Great knowledge of Shopify+ and common 3rd party applications (Ometria, Global-E, Nosto etc.) • Have a rock-solid analytical background with experience pulling data from platforms such as Fospha & GA4. • Have great understanding of retail, ecommerce and marketing businesses. • You’re a ‘natural retailer’; obsessed with delivering your promise to customers. • CRO methodology at the heart of everything you do. • Have a proven track record as a commercial individual, who understands brand and customer (shopper) • Intellectual and emotional intelligence in balanced / equal measure. • Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches) • Are a ‘subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence. • You are independent and self-directed but able to work and lead a team of creative individuals. • Have superior analytical skills to track and manage performance. • Have excellent interpersonal skills and the ability to persuasively sell ideas. • A quick learner who can process lots of information and prioritise action. • Effectively navigate and collaborate cross-functionally. • Are an outcomes focused manager, with strong team orientation.
Benefits
• 50% Employee Discount • 24 days holiday per year (plus bank holidays) • A paid day off on your birthday • A paid moving day per year • Hybrid Working Arrangements - 1 day per week WFH • Pension Scheme (3% Jaded, 4% You) • Bonus Scheme • Employee Assistance Programme for you and your family • £500 employee referral bonus scheme • Local Business Discounts (cafés, fitness, beauty etc) • North-West London office location directly located next to good transport links • Casual office dress code (your style of dress is up to you, wear what you feel best in) • Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) • Regular Office Social Events (e.g. payday socials)
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