E-Commerce Analyst

May 22

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INEOS Automotive

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A rugged, capable, and durable 4X4 that's #BuiltOnPurpose

Design • Manufacturing • Offroading • Engineering • Automotive

1001 - 5000

Description

• Responsible for day-to-day management and operation of the eCommerce systems landscape, ensuring platform availability and management of the inbound work queues • Act as the single point of contact in IT for eCommerce tickets, queries and initial engagements • Management of all inbound eCommerce Support requirements, with translation into business requirements or resolutions for delivery on the required platform • Work closely with the eCommerce Delivery Supplier support teams, on operational activities and resolution actions • Build and manage the relationship with the eCommerce Product Owner, ensuring all eCommerce deliverables are aligned to the requirements and priorities • Support the Digital Delivery team in overall change management and delivery projects, ensuring newly released functionality is understood and worked into the operational plans • Own and continuously enhance the eCommerce operational service processes, that support the wider Digital operations practices

Requirements

• Experience in working with eCommerce solutions, utilising an eCommerce engine with CMS frontend • Experience in managing a support ticket queue end-to-end, and associated operational processes • Experience working with OEM Vehicle Configurators desirable • Experience working with Global Payment Gateway solutions desirable • Ability to extrapolate core business requirements and define them with the Supplier Support Teams • Ability to work well in a fast-paced, deadline-driven environment • Strong Excel and PowerPoint skill • Attention to detail and ability to quickly master complex requirements • Experience in working a digital change delivery team • Excellent time management and ability to prioritise workload • Excellent interpersonal skills and the ability to build long-term professional relationships at all levels

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service