E-commerce Manager

June 4

Apply Now

Receive Emails with Similar Jobs

Southern Shirt (SSCO)

WebsiteLinkedInAll Job Openings

Come join the good life ⛳️👕🎀🌊🤙

Apparel • Loungewear • Performance • Golf Apparel • T-shirts

11 - 50

Description

• Develop and implement an effective e-commerce strategy in alignment with the company's overall business goals. • Identify opportunities for growth and expansion in the e-commerce sector. • Drive online revenue growth and profitability. • Oversee the maintenance, functionality, and user experience of e-commerce website, ensuring it is user-friendly, up-to-date, and optimized for search engines (SEO). • Collaborate with web developers and designers to implement improvements and enhancements. • Monitor website performance, uptime, and security. • Identify and evaluate opportunities to enhance our e-commerce capabilities through the implementation of new features and apps. • Collaborate with developers and vendors to integrate new e-commerce technologies and functionalities. • Ensure seamless integration and functionality of new e-commerce features and applications. • Manage the online product catalog, including product listings, descriptions, images, and pricing. Ensure accurate and up-to-date information. • Coordinate with product teams to launch new products and optimize existing listings. • Implement merchandising strategies to maximize product visibility and sales. • Plan and execute online marketing campaigns, including email marketing, paid advertising, social media, and content marketing, to drive traffic and increase conversion rates. • Collaborate with the marketing team to create compelling product launches, campaigns, and promotions. • Monitor the effectiveness of marketing efforts and adjust strategies as needed. • Enhance the overall customer journey by optimizing the website's usability, navigation, and checkout process. • Implement user experience improvements to increase customer satisfaction and reduce cart abandonment rates. • Monitor and improve customer reviews and ratings. • Use data analytics tools to track website performance, sales metrics, and customer behavior. • Generate regular reports and insights to inform decision-making. • Identify trends and opportunities for improvement based on data analysis. • Collaborate with the supply chain and logistics teams to manage inventory levels and ensure timely order fulfillment. • Monitor stock levels, coordinate with suppliers, and implement inventory management best practices. • Ensure secure payment processing and compliance with industry regulations and data protection standards. • Collaborate with IT and security teams to maintain a secure e-commerce environment. • Coordinate customer service efforts to resolve issues promptly and maintain high customer satisfaction levels. • Address customer inquiries and provide support for online orders. • Implement customer service best practices. • Stay informed about industry trends, market competition, and emerging technologies to identify opportunities for improvement. • Conduct competitor analysis to benchmark against industry leaders.

Requirements

• Bachelor's degree in Marketing, Business, or a related field. • Relevant certifications in e-commerce management, digital marketing, or related fields are a plus. • Minimum of 5 years of experience with a proven track record of successfully driving e-commerce revenue growth and achieving sales targets. • Experience with A/B testing, conversion rate optimization (CRO), and implementing best practices for improving website performance. • Strong understanding of e-commerce analytics tools, such as Google Analytics, and the ability to derive actionable insights from data. • Experience working with cross-functional teams and outside vendors to customization and configuration E-com websites to meet business needs. • Experience in managing third-party vendor relationships, including negotiation and contract management. • Strong understanding of digital marketing, SEO, and SEM. • Exceptional project management skills with the ability to prioritize tasks and meet deadlines in a fast-paced e-commerce environment. • Strong communication and collaboration skills to work effectively with cross-functional teams, including marketing, IT, supply chain, and customer service. • Experience managing content on website platforms such as Shopify. • Proficient with Excel, with the ability to create and interpret reports used for forecasting, planning, and ROI analysis. • Understanding of e-commerce customer acquisition strategies, retention tactics, and customer lifecycle management. • Awareness of emerging trends and technologies in e-commerce, such as mobile commerce, voice commerce, and AI-driven personalization. • Experience with multi-channel e-commerce strategies, including marketplaces (e.g., Amazon Seller), social commerce, and omni-channel retail. • Willingness to work occasional evenings and weekends to monitor website performance and handle urgent matters.

Benefits

• 401K Retirement with employer matching • Medical, Dental, and Vision Insurance • Paid Time Off (PTO) and Holidays • Professional Growth Plans • Performance Bonus Opportunities • Health and Wellness Programs • Continued Education Allowances • Company Sponsored Luncheons and Events • Generous Employee Discounts on SSCO Product • Fun, Collaborative Work Environment with Great People!