Customer Success Advisor

4 days ago

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iwoca

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At iwoca, we believe finance should feel like a superpower, not a headache.

Fintech • Trade Finance • Alternative Lending • Small Business Financing • SME

201 - 500

Description

• Your main responsibility will be delivering a positive customer journey. • You’ll be engaging with business owners in a friendly manner and handle each query with expert care and efficiency. • You'll be tasked with using your sales ability to convert inbound prospects and educating them on our services to meet their needs. • Answering inbound calls to our main line, answering queries and requests as well as handling web chats and customer emails. • Helping businesses to complete their application. • Assisting existing customers with account queries such as handling repayments, processing renewal requests and other administrative tasks. • Pitching our services to customers who come through our marketing channels. • Liaising with multiple teams within iwoca in a cross-functional team such as Sales, Account Management, Credit Analysis and Collections to achieve the best outcome for your customers. • We rely on our team member’s feedback to continually improve. You’ll be encouraged to share your insights and ideas to help us reach our goal.

Requirements

• A passion for delighting customers and a real enthusiasm for helping SMEs. You’ll need to be able to build rapport with business owners quickly • Great time management and multitasking skills to be able to adapt to our customer’s needs • To be a self-starter taking ownership of your customers, whilst collaborating with your team to reach group targets • Excellent verbal and written communication skills and a professional manner • The ability to "think outside the box" and have the confidence to put forward ideas, often to other departments, to help us improve our processes • To be able to adapt to the growth of an ambitious company. You’ll take new products, customers groups and processes in your stride • We welcome people who are proactive, motivated and metrics-driven who have an ambitious and entrepreneurial spirit.

Benefits

• Offices in London, Leeds and Frankfurt. • Events and clubs, like bingo, comedy nights, yoga classes, football… • Two company retreats a year, we’ve been to France, Italy, Spain and further afield • Plenty of drinks and snacks in our offices • Medical insurance from Vitality, including discounted gym membership • 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave • Instant access to emotional and mental health support with our partner, Spill • Share options • Generous maternity and paternity leave • A nursery tax benefit scheme to help you save money • Paid volunteering day to support your chosen charity • Extra leave if you want to travel or study • One-month fully paid sabbatical after 4 years • Cycle-to-work scheme • Electric car scheme • An L&D budget for everyone, including a book budget • Company-wide talks with internal and external speakers • Access to learning platforms like Treehouse if you want to learn to code