interactive investor
The award-winning investment service that helps you take control of your financial future. ii is an abrdn business.
online share dealing • private investor communities • ISAs • Junior ISAs • SIPPs
501 - 1000
Operations Manager
Yesterday
🔄 Hybrid – Manchester
interactive investor
The award-winning investment service that helps you take control of your financial future. ii is an abrdn business.
online share dealing • private investor communities • ISAs • Junior ISAs • SIPPs
501 - 1000
Description
• To effectively lead a team of Team Managers and their direct reports in the Transfers Department. • You will be accountable for managing and achieving key KPI’s by continuously analysing trends to improve performance and ensuring proactive plans are in place. • Quality excellence and risk management will be key areas of your area’s performance and you will use your knowledge to contribute to the overall Transfers strategy. • You will represent Transfers and own key deliverables of wider business projects. • You will be responsible for providing inspirational leadership through effective coaching, communication, recognition, development and performance management of Team Managers and deputise for the Head of Transfers on an ad hoc basis.
Requirements
• Ability to forecast and effectively plan to deliver KPIs • Proficient in excel and able to manipulate reports and understand the data, driving actions and solutions • Proven experience of managing a High Performing Team. Experience of managing a Team of Managers would be advantageous • Experience of managing in the financial services industry is essential • A team player who is capable to lead and inspire team members, with experience of coaching and developing staff and be able to make sound decisions • Proven ability to build relations with your team, the wider management team and other stakeholders • Understand Consumer Duty • Understand Anti Money Laundering/KYC Regulations. • Understand risk and ensures robust controls and processes are adopted and make recommendations for improvement • Knowledge of ISA or SIPP products would be a considerable advantage • Knowledge of the FCA complaint handling process would be an advantage
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