Operations Manager for Access

2 days ago

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Healthcare Central London

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A federation of 33 General Practices in Westminster caring for more than 275,000 registered patients.

51 - 200

Description

• To provide leadership for the access work ongoing for HCL, ensuing care is of high quality and effective. • Work closely with the clinical, operational/facilities, business development and governance teams to ensure safe and effective services. • This role will oversee services within the Access model during normal working hours, including: eHub, Additional Access and Additional Access Telephony. • This is a key operational role and will be responsible for the operational delivery of all aspects of the named services.

Requirements

• Educated to degree level or relevant level of skills and experience • Evidence of continuing education and development • Recent experience of managing groups of staff • Working at Band 6 or above for relevant period or comparable experience. • Experience of successfully leading and implementing service improvement projects • Experience within a healthcare setting • Experience of participating in clinical governance initiatives • Knowledge of various IT systems and good IT proficiency • An understanding, acceptance and adherence to the need for strict confidentiality • Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS • Know how to evaluate and improve service quality using a variety of means including data review. • Demonstrable achievements in managing change • Ability to develop and sustain relationships with a wide range of individuals and within groups • Ability to work across organisations to deliver a common objective • Willingness to share and collaborate across entire primary health team • Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams • Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams • Ability to recognize own limitations and act upon them appropriately • Willingness to learn new skills and to problem solve daily • Ability to work within the changing structures of the NHS • Excellent communicator • Ability to work in line with practice systems and processes • Ability to understand complex issues, problem solve and propose solutions • Analysis of complex data to produce succinct information appropriate for its audience • Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation • Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others • Able to clarify key points from diverse and complex sets of information

Benefits

• NHS Pension • Modern office • Hybrid working • Free tea/coffee etc. • Cycle to work scheme • Life Assurance scheme • EAP