Payments Operations Analyst

2 days ago

Apply Now

Receive Emails with Similar Jobs

Navro

WebsiteLinkedInAll Job Openings

Smoothly navigate your growth into foreign markets with maximum coverage and minimal hassle.

51 - 200

🔥 Funding within the last year

💰 $14M Venture Round on 2024-02

Description

• You will handle the end-to-end processing of payments and payment files for corporate, pension, and payroll clients, ensuring all transactions meet established standards and requirements. • Your strong attention to detail will be essential as you verify data provided by both internal teams and external partners, oversee payment operations, and confirm the accuracy of all data entries. • You'll keep a close eye on the case queue for updates, prioritizing urgent issues and resolving inquiries on time to meet agreed service level agreements. • Process Accounts Receivable customer refunds. • Review exception lists to ensure all exceptions are resolved. • Maintenance of rejected payment tracker following an end-to-end rejection process. • Maintaining unallocated vendor account. • Ensure all payments are audit-compliant. • Follow controls checklist process. • A daily bank statement reconciliation is performed. • Manage daily clearance of bank statement transactions, including working with sales ledger team to ensure receipts are managed on a timely basis. • Daily extract of sales receipts maintenance. • Payment processing activities e.g. uploading payments, reviewing bank statements, and administering refunds. • Responsible for daily interactions with customers and third parties via phone and writing offering excellent customer service throughout. • Effectively liaise with clients, representing Navro appropriately.

Requirements

• Proven experience in a payments-related role, preferably within a SaaS or technology company. • Strong understanding of payment processing models, including interchange ++. • Excellent analytical and problem-solving skills. • Ability to communicate complex payment concepts clearly and concisely. • Experience working with sales and customer engagement teams. • Proficiency in data analysis and competitor statement analysis. • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams. • Strong mathematical, analytical, and problem-solving skills • Fluency in English is required, additional languages a plus • Good knowledge of MS Office - especially Excel • Ability to meet deadlines/sense of urgency/customer-centric approach • Ability to pay strict attention to detail while performing repetitive and critical tasks

Benefits

• You will enjoy 26 days of annual leave (excluding Bank holidays) • Compassionate & Volunteering leaves • Private Healthcare • Company Options Scheme • Team socials and annual company off-sites • Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc • Career frameworks • Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice! • Working in a diverse and inclusive environment where we ensure that our people thrive