Product Support Specialist
Yesterday
🏢 In-office - London
Description
• Help customers unlock the full potential of Humaans. • Ensure users are unblocked and empowered to work effectively. • Provide a white-glove support experience by troubleshooting issues. • Develop relationships with users, enhance their experience. • Collaborate with Customer Success, Engineering and Operations teams. • Support customer onboarding and implementations.
Requirements
• Love for customers. You want to provide the best experience for our users. • Excellent communication skills. You have the ability to explain complex concepts clearly. • Solution oriented. You have proactive mindset, taking initiative to identify and solve potential issues. • Teamwork. You have strong teamwork skills, managing relationships internally and externally. • Adaptability. You thrive in a fast-paced environment, managing multiple tasks efficiently. • Product focus. You love working with software products and can learn new tools fast. • Interest for Human resources / People management. Enthusiastic about HR best practices.
Benefits
💰 Competitive compensation. 📈 Meaningful equity so that you own part of the company. 🏝️ 25 days of paid time off per year plus public holidays. 🆘 Bupa Private health and dental insurance. 💻 A brand new MacBook. 🎒 Budget for books and other resources you need.
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