Senior Commercial Account Manager - London, UK

2 days ago

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FIXR

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Create events. Sell tickets. Deliver experiences.

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💰 Series A on 2021-05

Description

• Manage a portfolio of FIXR Tier 1 and Tier 2 clients, accountable for renewal and upsell targets. • Build and maintain deep relationships with Snr personnel within Organiser base to understand their business requirements and educate/sell them on how FIXR can support their success. • Own the smooth transition from Sales to Account management and ensure successful onboarding and go live. • Create business review cadence that ensures Organisers feel supported and valued. • Be the first level contact for client queries to ensure operational requirements are fully supported. • Collaborate on pitches and meetings with potential new large clients. • Consistent reporting on account performance and forecasting. • Attend Organiser events where appropriate to demonstrate FIXR commitment and to understand any first hand challenges.

Requirements

• 5 years + of account management/customer success experience with commercially focused targets. • Proven ability to execute strong process oriented approach to drive predictable success within a highly relationship-oriented industry. • Strategic thinker with a customer-centric mindset, who thrives off analysing data to identify areas to improve customer performance and implement relevant strategies to deliver that success. • Team player who will act as a thought leader and ‘go to’ person for junior team members. • Outstanding communication skills, capable of working at different levels within Organisers’s team as well as internally harnessing relevant functions to deliver success for the portfolio of accounts under management. • Highly organised and analytical using data to create insight and recommendations for organisers to drive success. • Passionate about events and working in a dynamic fast paced environment where no day is the same. • Some international travel maybe be required. • You must have an existing right to work in the UK. • Nice to have: Ticketing/ Events / hospitality or similar experience.

Benefits

• Holiday perks. Claim a bonus holiday day for every year you are with us. • Free BUPA private healthcare. • Cycle to work scheme for help with a new bike and equipment. • Inclusive, social culture. Fun and dynamic with regular socials. • Free tickets for FIXR events.