Enterprise Customer Success Manager

2 days ago

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Description

• Create a blueprint for best practices for Enterprise clients • Drive retention and growth as key performance indicators • Develop key strategic relationships with customer base • Work closely with Sales, Implementation, and Product teams to achieve objectives • Provide high-impact business value through excellent customer experience • Build strong customer relationships with multiple stakeholders • Ensure timely completion of renewals and achieve upsell targets • Provide consultative advice to customers maximizing their investment • Become a product expert and deliver comprehensive training • Proactively resolve issues impacting customer satisfaction

Requirements

• 5+ years of customer success experience with a focus on global/enterprise accounts ideally within a digital or data environment • Previous experience in managing and coaching team members • Proven ability to prioritize and manage multiple projects in a dynamic environment • Excellent negotiation skills and ability to work within tight time frames and under pressure • Proficient in creating and delivering compelling presentations for technical products • Excellent verbal and written communication skills, comfortable working in a technical environment • Experience using a CRM platform for pipeline management. We use Dynamics • Ability to nurture relationships, build stakeholder connections, and collaborate successfully across operational departments • Positive attitude, team player, adaptable, resourceful, and self-starter • Good understanding of operational processes with excellent commercial awareness • Consultative approach to problem-solving and execution of customer issue resolutions

Benefits

• Comprehensive benefits offering including health, wellbeing, childcare, and lifestyle options • Participate in working groups including charities, CSR, wellbeing & mental health, socials • Work in a global, scale-up environment focused on diversity and inclusion • Opportunities for career enhancement, development, and progression