Pixl8 Group
The go-to technical creative agency for associations, membership organisations, charities, and more.
Web design • Web development • App development • Integration • Online strategy
11 - 50
Client Services & Support Executive, UK
2 days ago
🔄 Hybrid – London
Pixl8 Group
The go-to technical creative agency for associations, membership organisations, charities, and more.
Web design • Web development • App development • Integration • Online strategy
11 - 50
Description
• Operating globally, assist clients with digital challenges for customer success. • Reactive client engagement • Issue resolution - to SLAs and in consideration of priority level • Product guidance • Manage client expectations through support desk communication • Problem-solving and educating clients on best-practise product use.
Requirements
• Experience working within a support team or service desk environment • Experience working in a digital agency • Excellent English written and verbal communication skills (you will be communicating directly with clients) • Understanding of CMS, CRM and software development processes • Familiarity with web concepts, digital products & services • Knowledge of JIRA an advantage • Confidence to work hands-on with our internal teams and convey requirements in a precise and effective manner • Self-starter with proactive attitude towards the resolution of any issues or delays • Aptitude for maintaining and building thriving and sustainable relationships • Commercial awareness (working with budgets, time logging, invoicing) • Highly-organised with meticulous attention to detail • Microsoft Office skills (especially Excel and Word) (or equivalent Google products)
Benefits
• 25 days of holiday + recognised public holidays • Company socials • Healthcare benefit • Team trips • Ongoing personal development
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