Customer Success Manager

September 10

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Token

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Europe's leading open banking payments platform. We enable payment providers to efficiently scale with A2A payments.

API Connectivity • Open Banking Payments • A2A Payments • Open Payments • PSD2

51 - 200

Description

• Ensure customers achieve their strategic business goals with Token.io products • Maintain positive relationships and central point of contact for global strategic partners • Build and implement account enablement plans for increased transactional volumes • Drive adoption and consistent active use through various initiatives • Provide clear input into the Product organisation to fulfil strategic customer requirements • Monitor overall customer health and facilitate communication across Token.

Requirements

• A commercially focussed behavioural style that gets excited by achieving empirical targets • A proven track record in strategic relationship management • Previous experience working in a Client Success role with a Solution/SaaS vendor, having led high volume and complex relationships • Knowledge and experience within a payments organisation will allow the successful applicant to engage and progress with our strategic customers far more swiftly and efficiently • The ability to demonstrate account portfolio planning proficiency, combined with the ability to prioritise work and strong time management skills • Organisation skills and a structured working approach are critical, plus the ability to deal with several different customers/activities in parallel. • Excellent interpersonal skills and the confidence to be an open advocate, willing to push back when needed. • Possess excellent verbal and written communication skills, including ability to present to decision-makers. • Ability to deliver customised presentations and demonstrations, either via web conference or face-to-face. Including the delivery of quarterly business reviews • Must be highly self-managed, responsive, with a passion to serve the customer. • A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organisation and day-to-day demands of the role. • Ability to influence and drive issue resolution with cross-functional teams within the organisation.