Client Services Agent
2 days ago
🔄 Hybrid – London
Description
•Direct Support •End to end support for global clients •Triage all incoming client enquiries •Monitoring and Investigations •Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. •Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity. •Provide guidance and support to analysts handling transaction monitoring and screening. •Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks. •Client Onboarding Support •Assist the onboarding team with KYC and information requests from third parties. •Risk Management •Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation. •Process Improvement •Review and update departmental procedures, driving system and process enhancements. •Operational Support •Assist with various operational tasks as needed. •24/7 Coverage: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work. •Platform Support •Provide support across trading, operations, settlement, custody, and collateral management platforms. •Digital Asset Knowledge •While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.
Requirements
•Team player •Professional curiosity •Proactivity •Articulate and clear in both verbal and written communication •Fluent Business English – Additional languages is preferable as we grow our Global team •Adaptable and able to work under pressure •1 to 3 years in client services working in banking or large finance institutions •Understanding the post trade landscape and associated services •Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto •Report efficiently to management and risk team in a timely manner •Experience working in a distributed team with diverse culture and backgrounds •Open to change and comfortable working in a fast-paced environment •Self-motivated and detail-oriented individual •Strong verbal and written communication skills •Problem-solving and conflict-management skills •Client-oriented mindset •Must have exceptional EQ for dealing with clients
Benefits
•Competitive employer contribution pension scheme •ESOP share scheme •Private health care •30 days annual leave •Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
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