ECIS, the Educational Collaborative for International Schools
Your platform for international education
Professional Learning • Advocacy • Research • Funding (Grants and Fellowships) • Advisory
2 - 10
Customer Support Specialist
May 22
🏢 In-office - London
ECIS, the Educational Collaborative for International Schools
Your platform for international education
Professional Learning • Advocacy • Research • Funding (Grants and Fellowships) • Advisory
2 - 10
Description
• Running telephone and e-mail support operations, responding to support tickets from admissions office staff • Providing one-to-one online trainings (Train the trainer) for account setup and implementation to fit school-specific admission processes or how to use a specific feature best. You will occasionally need to travel for onsite training within your region • Ensuring that our quality of service (e.g., support request times and resolutions) is maintained at levels of excellence • Making customers happy (this requires grace under pressure, especially when you’re dealing with a challenging customer that has urgent demands and time pressure) • Providing Quality Assurance (QA) testing for new feature deploys • Devising ways to improve our help and support materials
Requirements
• Two years experience in customer support or account management • Excellent verbal and written communication skills • High-energy and outgoing • Fast learner • Detail-oriented, follows things through to completion, dependable • Clear and engaging presentation skills • Other EMEA languages are helpful but not required • Available for Weekend and Holiday shift cover per an agreed schedule each quarter. Otherwise, regular hours are 9 am-6 pm UK time. • Eligible to work in the UK • Anticipate 20-30% travel, though it may be more or less depending on personal preference
Benefits
• Monthly Health & Wellness Allowance • Office lunch & team socials • Professional Development opportunities • Unlimited book budget. • Additional benefits such as pension and 25 days holiday
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